Privacy Policy

Last updated: July 2026

California Pest Control ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, request our pest control services, or communicate with us. We operate throughout California and are dedicated to maintaining transparency about our data practices in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, schedule service, or contact us. This includes your name, physical address, email address, telephone number, and property details necessary for pest assessment and treatment planning. We may also collect payment information when you purchase our services, though full credit card details are processed securely through our payment processors and are not stored on our servers.

When you browse our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of your visits. For mobile users, we may collect device identifiers and geolocation data with your consent to locate nearby service areas and dispatch technicians efficiently.

During on-site service visits, our technicians may document property conditions, pest activity observations, and treatment specifications. These records include photographs when necessary for treatment documentation and quality assurance purposes.

How We Use Your Information

We use your personal information primarily to deliver pest control services, including scheduling appointments, dispatching licensed technicians, processing payments, and maintaining service records for warranty and follow-up purposes. Your contact information enables us to confirm appointments, provide service reminders, and respond to inquiries about treatment effectiveness.

We analyze website usage data to improve our online services, optimize user experience, and measure marketing campaign effectiveness. Technical information helps us troubleshoot issues, prevent fraudulent activity, and ensure website security. With your explicit consent, we may send promotional communications about seasonal pest prevention tips, special offers, or new service offerings. You may opt out of marketing communications at any time.

Service records and treatment documentation are maintained to comply with state licensing requirements, pesticide application regulations, and warranty obligations. We may use aggregated, de-identified data for business analytics and industry reporting without identifying individual customers.

Data Sharing

We share personal information only with trusted service providers who perform functions on our behalf, such as payment processing, customer relationship management, email delivery, and website hosting. These providers are contractually obligated to protect your information and use it solely for the services they render to us.

We may disclose information when required by law, such as responding to subpoenas, court orders, or regulatory investigations. In the event of a business transaction involving merger, acquisition, or asset sale, customer information may be transferred as a business asset, subject to confidentiality protections.

We do not sell your personal information to third parties for monetary or other valuable consideration. We do not share your information with unaffiliated third parties for their independent marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Active customer records are maintained throughout our service relationship and for seven years thereafter to comply with warranty obligations, tax regulations, and pesticide application recordkeeping requirements required by the California Department of Pesticide Regulation. Technical logs and website analytics data are retained for twenty-four months. Upon request, we will delete or de-identify personal information when retention is no longer necessary, subject to legal exceptions.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic patterns, and personalize content. Essential cookies enable core features such as account access and service scheduling. Analytics cookies help us understand how visitors interact with our website so we can improve performance and content relevance. Marketing cookies, deployed only with your consent, allow us to measure advertising effectiveness and deliver relevant promotions.

You may manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit website functionality. We honor Do Not Track signals where technically feasible. Our website does not respond to all browser-based tracking prevention mechanisms uniformly, so adjusting browser settings directly provides the most reliable control.

Third-Party Services

Our website integrates with third-party services that operate under their own privacy policies. We utilize Google Analytics for website traffic analysis, which employs cookies to collect usage data subject to Google's privacy practices. Our payment processing is handled by PCI-DSS compliant vendors. Social media features and widgets may collect your IP address and page visits through cookies; interactions with these features are governed by the privacy policies of the platforms providing them.

We are not responsible for the privacy practices of third-party websites linked from our site. We encourage you to review the privacy policies of any external services before providing personal information.

Your Privacy Rights

California residents have specific rights regarding personal information under the CCPA/CPRA. You have the right to know what personal information we collect, the purposes of collection, and categories of third parties with whom we share information. You may request disclosure of specific pieces of personal information we have collected about you in the preceding twelve months. You have the right to request deletion of your personal information, subject to certain exceptions, and the right to correct inaccurate information. You may opt out of any future sale of personal information, though as stated, we do not sell personal information. We will not discriminate against you for exercising these rights.

To exercise your rights, submit a verifiable consumer request by contacting us using the information below. We will verify your identity using information matching our records before processing your request.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to update your information, please contact us:

California Pest Control
Phone: (888) 239-7622
Service Area: Throughout California

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.